Over the last fifty years, the range of key stakeholders for most corporations has been expanding. Corporate responsibility expectations are changing as a result of the influence of key stakeholders, with the consequence of potentially limiting the ability of shareholders and managers to operate in their preferred environment. In the meantime, the more traditional key stakeholders, shareholders, clients, customers, suppliers and staff, are asking for more involvement in organisational operations.
The first time I was involved in preparing a major tender from the bidder’s side, I learnt the benefits of taking an aspirational approach rather than an expectational approach. Ensuring that you keep values and aspirations front and centre is an approach that has attracted plenty of attention and praise. Continually communicating your boundaries and being content to meet expectations makes the customer feel as though you are an impersonal organisation, not willing to help individuals unless they meet your terms. That is never a great feeling for a customer to have.
For the last few weeks, I have been working with some people helping them develop a better understanding of social media. Like many in management, consultancy and communication fields, I have been working on my own understanding for some time as this is a developing and changing field. Let’s start by saying Twitter is one [...]
It’s not just senior execs that establish organisational climate. Collaborative values and vision build ownership. But they’re not just set and forget – they must be maintained!
In these cases and many others, we are talking about companies with immense experience and excellent reputations. They are managed well and would have crisis and risk management plans. Yet in each case, the consequences exceeded anything they planned for.
a room filled with dark suits and urbane chic…At its worst collegiality breeds group-think and cliques…With diversity, so comes variety of thought and expression…independence of thought teamed with mutual respect should be strongly encouraged facilitating thorough discussion prior to agreement of corporate position.
“I sometimes allowed my competitiveness to get in the way of my integrity” Quote from Australian Sportsperson There is a strong argument that integrity is one of the most misunderstood concepts in life and in business. Many people equate integrity with honesty. So many organisations have as one of their values “we will be honest [...]
Social media creates the opportunities for associations to implement their actions, not just their communications. Why communicate when they can “do” in such a public fashion that the communication effect is multiplied exponentially? They are failing to use the power of multifaceted relationships and not getting the benefits they should out of social media.
All relationships are based on communications, but you don’t just tell things to people, you also listen to them. You do this in your personal and social life, you must do it in your professional life as well. Many organisations are terrible listeners because they confuse the need to listen with the action of failing to take decisions or the perception of lack of leadership. Great leaders listen.
Putting all of your communications into the marketing category is running the risk of focusing on product to the detriment of relationships and reputation external to the product.
- RT @HealthSparx: This week a guest from #Australia! @jasonbereklewis joins me to chat about his #health #tech #blog @healthystartups 03:09:32 PM May 21, 2013
- RT @channelxoxo: #PRETAIL – why crowdfunding platforms are the new shopping malls & what that means for you http://t.co/0vTNNipNDW via … 08:39:14 PM May 08, 2013
- Challenging: thoughts? RT @advancewomen: Women have legitimate place at leadership table – they just fail to notice! http://t.co/MsBr7A4qJ8 01:56:34 PM May 03, 2013
- Toyota, Radical Management & Corporate Growing Pains 20. Oct, 2010
- Business perfection is futile 04. Oct, 2010
- Associations and Member based organisations – A new way? 01. Sep, 2010
- Integrity – a hallmark of leadership 01. Oct, 2010
- Introducing Radical Management to ACPSEM 16. Jan, 2012
- The real meaning of growth 05. Apr, 2013
- Outsourcing and Offshoring in the Asian Century 29. Mar, 2013
- Plausible Deniability 101: lessons in avoiding accountability 23. Aug, 2012
- The Treatment of Doing Nothing 12. Aug, 2012
- The Value of Time Out 01. May, 2012
- Geoff Barbaro: Deb, thanks very much for the thoughts and for the...
- Deborah Hartmann Preuss: We used the Journey Line from Lyssa Adkin's book o...
- Mike Lyle: Well done Michelle. An excellent capture of where ...
- Randolph Gaufusi: I thank you for your post. It has the best rundown...
- golfingpackages uk: +1. Noted and Stumbled....
- Will social media transform business? « rmediasocialite on Associations and Member based organisations – A new way?
- Geoff Barbaro on Introducing Radical Management to ACPSEM
- Deborah Hartmann Preuss on Introducing Radical Management to ACPSEM
- Mike Lyle on The scourge of Australia
- Randolph Gaufusi on Fauxrealism