The framework to take the decision to outsource elements of your organisation’s operations has changed in the 21st century. The long-term consequences of outsourcing without considering the very foundations of organisations are becoming more apparent. The real problem with outsourcing is “fracturing”, the splitting of what should be integrated parts of the organisation.
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The Next Success Barrier
Imagine if you will – you’ve recently started a new role as General Manager. You’ve spent a few weeks listening to people and identifying success barriers and passion bleeders. You’ve introduced the team to the concept of radical management and started off on the journey to lay the foundations. And in Week 6 of your [...]
Treat the symptom, NOW!
Whether it be medical science, veterinary science, business management or accounting, we regularly hear ‘fix the cause’. Yet an immediate intervention to treat the symptom is often helpful (perhaps even essential) before the cause can be effectively attended.
Social Media and the tumbling walls
For the last few weeks, I have been working with some people helping them develop a better understanding of social media. Like many in management, consultancy and communication fields, I have been working on my own understanding for some time as this is a developing and changing field. Let’s start by saying Twitter is one [...]
Who is the Difficult Client?
A couple of weeks ago, Michelle and I spoke with some architects at the SA Chapter of the Australian Institute of Architecture. Our topic was the role of communication in building the relationships needed for success. It was no surprise to us when the topic of difficult clients came up. Our preliminary research had indicated [...]
Scenarios – A thinking and planning tool
Many organisations have failed to see scenario planning as a wonderful method for strategy thinking and planning, yet experience demonstrates that scenario planning produces innovative, practical, inspirational plans that focus on delighting customers and clients.
Stop the crisis – Monitor the external environment
In these cases and many others, we are talking about companies with immense experience and excellent reputations. They are managed well and would have crisis and risk management plans. Yet in each case, the consequences exceeded anything they planned for.
Avoiding catastrophe by a bee’s sting
This afternoon I was on my lunchtime walk when I suddenly felt a sharp, pinpoint pain in my heel. I ignored it until my foot hit the ground on the next step and the pain increased significantly. The thought sprang into my mind: It’s a bee sting I ripped off my sandal and checked my [...]
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